Effective Date: 1 July 2026

At Whimsical Sienna, your trust means everything to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, place an order, contact us, create an account, subscribe to our communications, or interact with us in any way.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to Whimsical Sienna’s website, online store, customer support channels, marketing communications, and any related services provided by us.

For the purposes of this Privacy Policy, “Whimsical Sienna”, “we”, “us”, and “our” refer to Whimsical Sienna, including our website, online store, employees, representatives, service providers, and authorised partners where applicable.

“You”, “your”, and “customer” refer to any person who visits our website, browses our products, places an order, contacts us, subscribes to our communications, creates an account, or otherwise interacts with us.

2. Your Personal Information

Your personal information is any information that identifies you, relates to you, describes you, or can reasonably be linked to you as an identifiable person.

Depending on how you interact with Whimsical Sienna, we may collect and process the following types of personal information:

• your full name;
• your email address;
• your phone number;
• your billing information;
• your delivery information;
• your order history;
• your account login details, where you create an account;
• your communication history with us;
• your product preferences and shopping interests;
• your newsletter or marketing preferences;
• your reviews, feedback, testimonials, or survey responses;
• your website usage information, such as pages visited, links clicked, search terms, device information, browser type, and general interaction patterns;
• your IP address and approximate location information, where collected through website technologies;
• any other information you voluntarily provide to us.

We collect your personal information so that we can process your orders, deliver your products, respond to your queries, improve your shopping experience, send relevant communications, protect our website, and manage our relationship with you carefully and responsibly.

We only ask for personal information that is reasonably necessary for the purpose for which it is collected.

3. How We Collect Personal Information

We may collect your personal information directly from you when you:

• visit or browse our website;
• create an account;
• place an order;
• complete the checkout process;
• contact us by email, phone, website form, WhatsApp, social media, or any other support channel;
• subscribe to our newsletter or marketing communications;
• enter a promotion, campaign, giveaway, or survey;
• submit a product review, testimonial, comment, or feedback;
• interact with our social media pages;
• use any feature or service made available through our website.

We may also collect certain information automatically through cookies, analytics tools, server logs, and similar website technologies when you use our website.

4. Why We Use Your Personal Information

We use your personal information for purposes that are connected to providing, managing, improving, and protecting our services.

We may use your personal information to:

• process and fulfil your orders;
• confirm your order details;
• process payments through secure payment providers;
• arrange delivery or collection of products;
• send order confirmations, delivery updates, invoices, and service messages;
• respond to your questions, complaints, requests, and support queries;
• manage returns, refunds, exchanges, damaged items, or fulfilment errors;
• create and manage your customer account;
• personalise or improve your website and shopping experience;
• send newsletters, product updates, promotions, or marketing messages where permitted;
• understand how customers use our website and services;
• improve our products, content, customer service, website design, and business operations;
• detect, prevent, and respond to fraud, abuse, security risks, or unlawful activity;
• protect the rights, property, safety, and reputation of Whimsical Sienna, our customers, and our service providers;
• comply with legal, accounting, tax, regulatory, reporting, and record-keeping obligations;
• enforce our Terms of Service, Return Policy, Shipping Policy, and other website policies.

5. Legal Basis for Processing Personal Information

We process your personal information only where we have a lawful reason to do so.

Depending on the circumstances, we may process your personal information because:

• you have given us consent;
• the information is needed to fulfil an order or provide a service you requested;
• the information is needed to respond to your enquiry or support request;
• the information is needed to comply with a legal, tax, accounting, or regulatory obligation;
• the information is needed to protect our legitimate business interests, provided those interests do not unfairly override your rights;
• the information is needed to prevent fraud, protect security, or investigate misuse of our website or services.

Where we rely on consent, you may withdraw your consent at any time, subject to legal or contractual limitations.

6. Payment Information

When you place an order, payment may be processed by third-party payment service providers.

We do not intentionally store your full payment card information on our website unless expressly stated. Payment providers may collect and process payment details in order to authorise and complete your transaction.

Your use of a third-party payment provider may be subject to that provider’s own privacy policy, security standards, and terms of service.

7. Delivery and Courier Information

To deliver your order, we may share necessary delivery information with courier companies, fulfilment partners, or delivery service providers.

This may include your name, delivery information, phone number, email address, order details, and any delivery instructions you provide.

We share only the information reasonably required to deliver your order, manage delivery updates, resolve delivery issues, and confirm successful delivery.

8. Marketing Communications

If you subscribe to our newsletter, create an account, place an order, or otherwise agree to receive communications from us, we may send you product updates, promotions, offers, launch announcements, educational content, or other marketing messages.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Even if you unsubscribe from marketing messages, we may still send you important transactional or service-related communications, such as order confirmations, delivery updates, account notices, policy updates, or responses to your enquiries.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, remember preferences, analyse website performance, understand customer behaviour, and support marketing activities.

Cookies are small files stored on your device when you visit certain websites. They help the website recognise your browser and remember certain information.

We may use cookies and similar technologies for purposes such as:

• keeping the website working properly;
• remembering items in your cart;
• remembering your preferences;
• understanding which pages customers visit;
• measuring website performance;
• improving website design and content;
• supporting advertising or remarketing activities, where applicable.

You can usually manage or disable cookies through your browser settings. However, if you disable cookies, some parts of the website may not work properly.

10. Analytics and Website Improvement

We may use analytics tools to understand how visitors use our website.

Analytics information may include pages visited, time spent on the website, links clicked, device type, browser type, approximate location, referral source, and general browsing behaviour.

We use this information to improve our website, products, content, customer experience, and marketing efforts.

11. How We Share Personal Information

We do not sell your personal information.

We may share your personal information only where necessary and appropriate, including with:

• payment service providers;
• courier and delivery service providers;
• website hosting providers;
• email and communication service providers;
• customer support tools or service providers;
• analytics and website performance service providers;
• marketing platforms, where applicable;
• professional advisers, such as accountants, auditors, consultants, or legal advisers;
• regulatory authorities, courts, law enforcement bodies, or public authorities where required by law;
• business partners or authorised service providers where necessary to provide our services.

Where we share personal information with service providers, we expect them to handle it responsibly and only for the purpose for which it was shared.

12. International Transfers of Personal Information

Some of our service providers, systems, platforms, or technology tools may be located outside Zimbabwe or may process information outside Zimbabwe.

Where personal information is transferred or processed outside Zimbabwe, we will take reasonable steps to ensure that your information is handled securely and in line with applicable data protection requirements.

13. How We Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure website technologies, access controls, password protection, administrative safeguards, service provider controls, and reasonable security practices appropriate to the nature of the information we process.

However, no website, online store, electronic communication, or digital storage system can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential and for using secure devices and networks when accessing our website.

14. Retention of Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

We may retain personal information for purposes such as completing orders, managing customer service queries, complying with tax and accounting obligations, resolving disputes, preventing fraud, enforcing our policies, and maintaining business records.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it in accordance with our legal and operational obligations.

15. Your Rights and Choices

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate, outdated, or incomplete personal information;
• request deletion of personal information where legally appropriate;
• object to certain processing of your personal information;
• withdraw consent where processing is based on consent;
• unsubscribe from marketing communications;
• ask questions or raise concerns about how your personal information is handled.

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before responding to certain requests. We may also be unable to fulfil some requests where we are required to keep information for legal, tax, accounting, security, dispute resolution, or legitimate business purposes.

16. Children’s Privacy

Our website and products are not directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian where required by law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

17. Social Media and Public Interactions

If you interact with Whimsical Sienna on social media, including by commenting, tagging us, sending direct messages, sharing posts, or participating in campaigns, we may see and respond to the information you make available through those platforms.

Your use of social media platforms is also subject to the privacy policies and terms of those platforms.

Please avoid sharing sensitive personal information publicly on social media.

18. Third-Party Links

Our website may contain links to third-party websites, retailers, payment providers, courier platforms, social media pages, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. We encourage you to read the privacy policies of any third-party websites you visit.

19. Data Breaches and Security Incidents

If we become aware of a data breach or security incident affecting your personal information, we will take reasonable steps to investigate, contain, and address the issue.

Where required by applicable law, we may notify affected individuals, regulators, or other relevant parties.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal obligations, technology, or services.

Any updates will be posted on our website. The updated Privacy Policy will apply from the date it is published, unless otherwise stated.

Your continued use of our website after changes are published means that you accept the updated Privacy Policy.

21. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Email: sales@whimsicalsienna.com
Support Email: support@whimsicalsienna.com
Phone: +263 78 806 8908

Thank you for trusting Whimsical Sienna with your personal information. We handle that trust with care.