Effective Date: 1 July 2026

Welcome to Whimsical Sienna.

These Terms of Service govern your access to and use of the Whimsical Sienna website, online store, products, content, services, and any related features made available through this website. By visiting our website, browsing our products, placing an order, creating an account, or using any part of our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website, place an order, or access our services.

1. About Whimsical Sienna

Whimsical Sienna is a company registered and operating in Zimbabwe.

For the purposes of these Terms, “Whimsical Sienna”, “we”, “us”, and “our” refer to Whimsical Sienna, including its website, online store, employees, representatives, service providers, and authorised partners where applicable.

“You”, “your”, and “customer” refer to any person who visits our website, browses our products, places an order, communicates with us, or uses our services.

You may contact us using the details below:

Email: sales@whimsicalsienna.com
Support Email: support@whimsicalsienna.com
Phone: +263 78 806 8908

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By using this website, you agree that you will not:

• use the website in any way that violates any applicable law or regulation;
• use the website for fraudulent, misleading, harmful, or unlawful purposes;
• interfere with the security, functionality, performance, or availability of the website;
• attempt to gain unauthorised access to any part of the website, customer account, database, server, or related system;
• upload, transmit, or distribute viruses, malware, harmful code, or any content that may damage the website or affect other users;
• copy, reproduce, scrape, distribute, or exploit our website content without written permission;
• impersonate another person or provide false, inaccurate, or misleading information;
• use our website or products in a way that damages the reputation, goodwill, or business interests of Whimsical Sienna.

We reserve the right to suspend, restrict, or terminate your access to the website if we reasonably believe that you have breached these Terms or used the website inappropriately.

3. Eligibility to Purchase

By placing an order on our website, you confirm that:

• you are legally able to enter into a binding agreement;
• the information you provide is true, complete, and accurate;
• you are authorised to use the payment method provided;
• you are purchasing for personal use or lawful resale where authorised;
• you will not use our products for any unlawful, harmful, or unauthorised purpose.

If you are purchasing on behalf of another person, business, or organisation, you confirm that you have authority to do so.

4. Product Information

We do our best to ensure that all product descriptions, ingredient information, pricing, images, sizes, availability, and other details on our website are accurate and up to date.

However, we cannot guarantee that all information will always be completely free from errors, omissions, or temporary inaccuracies. Product packaging, formulation details, colours, textures, and presentation may vary slightly from what is shown on the website due to photography, screen display settings, product updates, supplier changes, or batch variations.

The information provided on our website is for general product and educational purposes only. It should not be treated as medical, dermatological, pharmaceutical, or professional health advice.

5. Product Use and Customer Responsibility

Our products are intended for external cosmetic use only unless expressly stated otherwise.

Before using any product, you should carefully read the product label, ingredient list, usage instructions, warnings, and any other information provided on the packaging or website.

You are responsible for checking whether a product is suitable for your hair, skin, scalp, allergies, sensitivities, medical conditions, or personal circumstances.

We recommend that you conduct a patch test before using any new product, particularly if you have sensitive skin, a sensitive scalp, allergies, or a history of reactions to cosmetic or botanical ingredients.

If irritation, discomfort, sensitivity, or an allergic reaction occurs, discontinue use immediately and seek advice from a qualified medical professional.

Whimsical Sienna is not responsible for any reaction, sensitivity, or adverse effect caused by known or unknown allergies, misuse of the product, failure to follow usage instructions, or individual sensitivities.

6. No Medical Claims

Our products are not intended to diagnose, treat, cure, or prevent any disease, illness, medical condition, scalp disorder, hair loss condition, or dermatological concern.

Any information provided on our website, product pages, social media, packaging, blog posts, or other communication channels is for general informational and cosmetic purposes only.

If you have a medical condition, persistent scalp concern, severe hair loss, allergic reaction, or any health-related concern, please consult a qualified healthcare professional.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that your order has been accepted, processed, or fulfilled.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• product unavailability;
• pricing errors;
• suspected fraud or unauthorised payment;
• incorrect customer information;
• delivery limitations;
• system or technical errors;
• breach of these Terms;
• unusually large or suspicious order quantities.

If we cancel an order after payment has been made, we will arrange a refund to the original form of payment, subject to our payment provider’s processing timelines.

8. Pricing and Payment

All prices displayed on our website are listed in USD unless otherwise stated.

Prices may change at any time without prior notice. The price payable for your order is the price displayed at checkout at the time your order is placed, unless an obvious error has occurred.

We reserve the right to correct pricing errors, promotional errors, product information errors, or checkout errors at any time. If an error affects an order you have already placed, we will contact you and give you the option to proceed at the corrected price or cancel the order.

Payment must be made using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that all payment details provided are accurate.

We do not store your full payment card information on our website unless expressly stated. Payment processing may be handled by third-party payment providers, and your use of those services may be subject to their own terms and conditions.

9. Promotions, Discounts, and Coupon Codes

From time to time, we may offer promotions, discount codes, bundles, free shipping offers, gifts, or limited-time offers.

Promotions are subject to the specific terms stated at the time of the offer. Unless otherwise stated:

• discount codes cannot be exchanged for cash;
• discount codes cannot be applied retrospectively to previous orders;
• only one discount code may be used per order;
• promotions may be limited by date, stock availability, region, product, or customer category;
• we may amend, suspend, or withdraw any promotion at any time.

If a promotion is used incorrectly, fraudulently, or in breach of its terms, we reserve the right to cancel the order or remove the promotional benefit.

10. Shipping and Delivery

We take great care in preparing and dispatching each order.

Delivery timelines shown on the website or communicated by our team are estimates only. While we do our best to meet estimated timelines, delivery may be affected by courier delays, public holidays, customs processes, weather, incorrect delivery details, stock availability, payment verification, or other circumstances beyond our control.

You are responsible for providing complete and accurate delivery information at checkout, including your full name, physical address, contact number, and email address.

Whimsical Sienna will not be responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If a courier is unable to deliver your parcel because you are unavailable, unreachable, or have provided incorrect details, the parcel may be returned to us. In such cases, any re-delivery or reissuing costs may be charged to the customer.

Risk in the products passes to you once the order has been delivered to the address provided or collected by you or your authorised representative.

11. Order Cancellations and Modifications

Our fulfilment process begins shortly after an order is received.

If you need to cancel or modify an order, please contact us as soon as possible at sales@whimsicalsienna.com or +263 78 806 8908.

We will do our best to assist, but we cannot guarantee that cancellation or modification requests can be accommodated once an order has been processed, packed, dispatched, or handed over to the courier.

All confirmed orders remain subject to our return and refund policy.

12. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return Policy, which forms part of these Terms.

Our Return Policy sets out the circumstances under which products may be returned, replaced, exchanged, or refunded, including faulty items, damaged items, fulfilment errors, unopened products, opened products, third-party retailer purchases, and other applicable conditions.

By placing an order with Whimsical Sienna, you agree to our Return Policy.

For return-related queries, please contact support@whimsicalsienna.com.

13. Purchases from Authorised Retailers

Whimsical Sienna products may be available through authorised retailers, markets, stockists, or sales outlets.

If you purchase Whimsical Sienna products from a third-party retailer, your purchase is subject to that retailer’s own terms, conditions, pricing, payment process, delivery policy, and return policy.

Whimsical Sienna cannot process returns, refunds, or exchanges for products purchased through third-party retailers unless we expressly agree otherwise in writing.

If you have an issue with a product purchased from an authorised retailer, please contact the retailer directly for assistance.

14. Stock Availability

All products are subject to availability.

We do our best to keep stock information accurate, but availability may change without notice. A product appearing on our website does not guarantee that it will be available at the time your order is processed.

If a product becomes unavailable after you place an order, we may:

• cancel the unavailable item and refund you for that item;
• offer a suitable replacement, where appropriate;
• cancel the full order and issue a refund;
• contact you to discuss available options.

15. Website Accounts

You may be able to create an account on our website.

If you create an account, you are responsible for keeping your login details confidential and for all activity that occurs under your account.

You agree to notify us immediately if you suspect unauthorised access to your account.

We reserve the right to suspend or close accounts that are used fraudulently, unlawfully, abusively, or in breach of these Terms.

16. Customer Content, Reviews, and Feedback

If you submit reviews, testimonials, comments, photographs, videos, social media tags, feedback, or other content to Whimsical Sienna, you confirm that:

• the content is your own or you have permission to share it;
• the content is accurate and not misleading;
• the content does not infringe the rights of any third party;
• the content is not offensive, defamatory, discriminatory, unlawful, or harmful.

By submitting content to us, you grant Whimsical Sienna permission to use, reproduce, publish, display, edit, and share that content for business, marketing, website, product, social media, and promotional purposes, unless you expressly tell us otherwise in writing.

We reserve the right to remove or decline to publish any content at our discretion.

17. Intellectual Property

All content on the Whimsical Sienna website, including text, product names, logos, images, photographs, graphics, videos, designs, icons, illustrations, page layouts, product descriptions, ingredient content, and brand materials, belongs to Whimsical Sienna or is used with permission.

You may not copy, reproduce, modify, distribute, display, sell, exploit, or use our intellectual property without our prior written consent.

You may view and use the website for personal, non-commercial purposes only.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

18. Third-Party Links

Our website may contain links to third-party websites, payment providers, courier platforms, social media pages, retailers, or external resources.

These links are provided for convenience only. We do not control and are not responsible for the content, privacy practices, security, accuracy, availability, or policies of third-party websites.

Your use of third-party websites is at your own risk and may be subject to their own terms and conditions.

19. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.

When you use our website, place an order, create an account, contact us, subscribe to communications, or interact with us, we may collect and process personal information such as your name, email address, phone number, delivery information, billing details, order history, and communication records.

We use this information for purposes such as processing orders, delivering products, responding to queries, managing customer relationships, improving our services, preventing fraud, and complying with legal obligations.

Please read our Privacy Policy for more information about how we collect, use, store, protect, and share personal information.

20. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic, support marketing activities, and improve user experience.

By using our website, you consent to the use of cookies where required, subject to your browser settings and any cookie preferences made available on the website.

You may disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.

21. Emails and Marketing Communications

If you subscribe to our newsletter, create an account, place an order, or otherwise provide your contact details, we may send you order-related, service-related, or marketing communications where permitted.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.

We may still send you transactional or service-related messages, such as order confirmations, delivery updates, account notices, or policy updates.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Whimsical Sienna will not be liable for any indirect, incidental, special, consequential, punitive, or economic loss arising from your use of the website, purchase of products, inability to use the website, delivery delays, product misuse, allergic reactions, individual sensitivities, or reliance on website information.

This includes, but is not limited to, loss of profit, loss of revenue, loss of data, loss of goodwill, business interruption, or reputational harm.

Nothing in these Terms is intended to exclude or limit liability where it would be unlawful to do so.

23. Website Availability and Errors

We aim to keep our website available, secure, and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may suspend, withdraw, update, or restrict access to any part of the website for maintenance, upgrades, security reasons, technical issues, or business reasons.

We are not responsible for loss or inconvenience caused by website downtime, technical errors, system failures, internet disruptions, or circumstances beyond our reasonable control.

24. Indemnity

You agree to indemnify and hold Whimsical Sienna harmless from any claims, losses, damages, liabilities, costs, or expenses arising from:

• your breach of these Terms;
• your misuse of the website or products;
• your violation of any law or third-party rights;
• false, inaccurate, or misleading information provided by you;
• unauthorised use of your account;
• content submitted by you.

25. Force Majeure

Whimsical Sienna will not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control.

These events may include, but are not limited to, natural disasters, extreme weather, power outages, internet disruptions, courier delays, strikes, pandemics, government restrictions, civil unrest, supplier failures, customs delays, system failures, or other unforeseen events.

26. Governing Law

These Terms are governed by the laws of Zimbabwe.

By using our website or placing an order, you agree that any dispute arising from or relating to these Terms, our website, our products, or our services will be handled in accordance with the laws of Zimbabwe.

27. Dispute Resolution

If you have a concern or dispute, we encourage you to contact us first so that we can try to resolve the matter respectfully and efficiently.

Please contact us at support@whimsicalsienna.com with your order number, details of the issue, and any supporting information.

We will make reasonable efforts to respond and resolve the matter within a fair and practical timeframe.

If a dispute cannot be resolved informally, it may be referred to the appropriate court, tribunal, consumer protection body, or dispute resolution process available under Zimbabwean law.

28. Changes to These Terms

We may update, amend, or replace these Terms from time to time.

Any changes will be posted on our website. The updated Terms will apply from the date they are published, unless otherwise stated.

Your continued use of the website after changes are published means that you accept the updated Terms.

29. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining parts of the Terms will continue to apply.

30. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies published on our website, form the entire agreement between you and Whimsical Sienna regarding your use of the website and purchase of products.

31. Contact Us

If you have questions about these Terms, your order, our products, or your use of the website, please contact us:

Email: sales@whimsicalsienna.com
Support Email: support@whimsicalsienna.com
Phone: +263 78 806 8908

Thank you for choosing Whimsical Sienna.